AI Channels: Voice, WhatsApp, Web Chat & Web Voice | iVaak AI
Region & billing currency
Book a demo
Channels

Seven channels. One conversation. No channel is an island.

Each surface below binds to the same conversation state object, so a customer who moves between them never starts over, and neither does your team. Four are live today. Three are built, and their customer-live dates depend on Indian regulatory onboarding rather than on our engineering.

iVaak: every channel, one context
The voice product in the iVaak Customer Engagement AI Suite.
Live Inbound & outbound telephony

Voice AI that survives a two-bar connection in Nagpur

Autonomous multi-turn conversation on your existing phone number. iVaak answers 100% of inbound calls with no queue, no hold music and no staffing constraint, then keeps going at 2 AM on a Sunday, which is when a meaningful share of your enquiries actually arrive.

Hinglish and code-switching are the design centre, not a localisation afterthought. Callers interrupt mid-sentence and are understood. And every call joins the same conversation object as the WhatsApp message that came before it.

Specification
Direction
Inbound and outbound
Rate
₹12 / min · 120 credits
Volume step-downs
100 cr/min at 20,000 · 85 cr/min beyond
Latency target, p95
< 1,200 ms on real mobile networks
Languages
Hindi, English, Hinglish today · six more on the roadmap
Interruption handling
Mid-sentence barge-in
Included on
Starter, Growth, Enterprise
Voice is the most expensive line in the platform, and the one where a runaway invoice does the most damage. Voice-heavy accounts get a modelled usage projection and a configured hard cap before the first call is placed.

What businesses actually run on Voice AI

Portal lead callback in 10 seconds
A property enquiry submitted on 99acres is called back before the buyer has closed the tab. Budget, location, configuration and timeline captured; site visit booked into your CRM.
After-hours reception
The line nobody staffs from 7 PM to 10 AM. Enquiries captured, appointments booked, urgent cases escalated to a duty number.
COD confirmation at scale
Confirming cash-on-delivery orders is the single most repetitive call in Indian D2C, and the easiest to hand over entirely.
Dead lead reactivation
Point the AI at the leads your team wrote off last quarter. Every brokerage has a graveyard, and anything that comes back is pure upside.
Appointment and reminder calls
Outbound reminders that can actually hold a conversation when the customer wants to reschedule instead of pressing 1.
Overflow, not replacement
Many customers start by letting the AI take only calls that would otherwise ring out. It is the lowest-risk way to begin.
Straight answer on price

₹12/min sits at the upper end of the published market. Here is the reasoning behind it.

Rates as low as ₹2.00/min are published in this market. Where an evaluation reduces to the per-minute figure alone, those vendors will come out ahead, so we prefer to establish the basis of comparison up front rather than compete on discount.

A ₹2.00/min agent that resolves 4 calls in 10 costs more per solved problem than a ₹12/min agent that resolves 8; the six failures become your team’s phone calls.
Volume step-downs are published rather than negotiated behind a sales call: 100 credits/min past 20,000 minutes, 85 beyond.
For pure high-volume outbound dialling, with no messaging layer and no CRM depth, a specialist dialler is often the better economic fit. We will establish that during scoping rather than after go-live.
Shown for India

All seven, and where each one really stands

Platform-ready and customer-live are different states, and we publish both. A sales conversation that quotes the wrong one becomes a churn event during onboarding.

Voice AI
Platform-ready · Shipped
Live now
Nothing, connect your number and go
Meta AI
Platform-ready · Shipped
Live now
Meta Business verification, usually days
WhatsApp calling
Platform-ready · Shipped
Live now
Same WhatsApp Business account
Web Chat
Platform-ready · Shipped
Live now
One script tag on your site
Web Voice
Platform-ready · Shipped
Live now
Nothing
Email
Platform-ready · Now
2–3 weeks
SPF, DKIM, DMARC and sender reputation warm-up
SMS
Platform-ready · Now
4–6 weeks
TRAI DLT entity, header and per-template approval
RCS
Platform-ready · Now
6–10 weeks
Google RBM brand verification and carrier agent approval
We run your TRAI DLT registration for you

Entity, sender and per-template registration under India’s TRAI DLT regime: entity, sender header and per-template registration, handled for you as a managed service. Unregistered business messaging is typically dropped at the operator rather than failing loudly, so this is not a step you can skip. It is also not one you should have to learn.

Talk to us about SMS