Channels
Six surfaces. Five products. One conversation.
Each surface binds to the same conversation state, so a customer who moves between them never starts over — and neither does your team.
Five products
Voice AI
Inbound and outbound calls that recognise intent, answer from approved knowledge, complete permitted workflows and transfer to a person with the context intact.
WhatsApp AI & Automation
Structured WhatsApp journeys that qualify intent, capture information, trigger approved actions and hand over to teams without losing the conversation.
Web Chat & Web Voice
Chat or browser voice on your own site, grounded in approved content, qualifying the opportunity and completing the next step rather than waiting for a form.
Email AI
Classify and prioritise incoming mail, prepare a grounded response, complete approved system actions and route sensitive cases to a person for review.
SMS & RCS
Transactional updates triggered by real business events, using richer RCS where it is available and keeping an SMS fallback where it is not.
Six conversation surfaces
Voice
Calls in & out
WhatsApp
Business messaging
Web Chat
On your site & app
Web Voice
Browser voice
Email
Inbox automation
SMS & RCS
Transactional updates
Status, by surface
Surface Status What you need
Voice Live Connect your number
WhatsApp Live Meta Business verification, usually days
Web Chat Live One script tag on your site
Web Voice Live Nothing
Email Onboarding SPF, DKIM, DMARC and sender warm-up
SMS & RCS Onboarding TRAI DLT registration; RCS brand verification