A conversational layer, not another system of record
Every channel iVaak supports, in every market it runs in, is a surface attached to one channel-agnostic conversation state object. Customer identity, conversation history, resolved entities, pending intents and business-system context live in one place and are hydrated into whichever channel the customer is using right now. That object is the product. The channels are how it is reached.
Your content, answering in your words
Upload catalogues, price lists, policies, FAQs, brochures, service terms, inventory sheets. iVaak answers open-ended questions from that material natively, no intent tree to maintain, no keyword triggers to guess at.
The moment most automation fails, and ours is measured
Escalation elsewhere means a ticket ID and a truncated transcript. The customer, having explained the problem to a machine, explains it again to a person. That single moment converts a neutral customer into an angry one.
We hold handoff context completeness to 100%, with zero tolerance. It is a release gate, not a metric we hope for.
Twenty-one channel pairs. Every one asserted on every deploy.
Cross-channel context is not a feature you ship once. With seven channels there are twenty-one ordered pairs, and each is a place where a conversation could lose its thread. Our continuity suite starts a conversation on channel A, continues it on channel B, and asserts that nothing was dropped, for all of them, automatically, before anything reaches you.
asserted on every deploy
Four channels is six pairs. Seven is twenty-one, and every pair is a place a conversation could lose its thread.
The quality bar we hold ourselves to
These are release gates measured on production traffic and on live Indian mobile networks, not lab conditions, not office wifi. Ask us for the current numbers on a call; we will show them.
Built for the DPDP Act, and candid about what is still coming
Naming this is part of the promise
If we built any of these, the reason to trust the layer would disappear.