Powerful Analytics
Get real-time insights into every conversation. Track performance, understand sentiment, and optimize your AI agents with data-driven decisions.
Data-Driven Agent Management
Comprehensive analytics to help you understand and improve every interaction
Real-Time Dashboard
Monitor all your agents in real-time. See active calls, ongoing chats, response times, and performance metrics at a glance.
Call & Chat Insights
Analyze conversation trends, peak hours, popular topics, and customer sentiment over time.
Sentiment Analysis
Understand how customers feel during interactions. Track positive, neutral, and negative sentiments across all conversations.
Performance Metrics
Measure agent effectiveness with success rates, resolution times, handoff rates, and customer satisfaction scores.
Export Reports
Download detailed reports in CSV or PDF format. Share insights with your team or integrate with your BI tools.
Smart Alerts
Get notified when metrics drop below thresholds, when agents need attention, or when campaigns finish.
Conversation Replay
Review full conversation transcripts and call recordings. Understand exactly what happened in every interaction.
Campaign Analytics
Track campaign-level metrics including reach rates, conversion rates, cost per call, and ROI calculations.
How It Works
Connect Your Agents
Analytics are automatically enabled for all your agents. No setup required — data starts flowing immediately.
Monitor & Analyze
Use the real-time dashboard to track performance. Drill down into specific agents, campaigns, or time periods.
Optimize & Improve
Use insights to fine-tune your agents, adjust scripts, and improve customer satisfaction scores.
Start Tracking Performance
Analytics are built-in and free. Create your first agent and see insights immediately.