Voice AI that listens, understands and acts.
iVaak Voice AI answers and places calls as part of your wider conversational layer. It recognises the caller, captures what they actually need, answers from knowledge you have approved, completes the workflows you permit in your own systems, and transfers to a colleague with the conversation intact when a person should take over.
- 01 CONNECTED Call arrives or an approved outbound campaign initiates.
- 02 IDENTITY Language and caller context are recognised from the number and record.
- 03 INTENT Intent and key entities are captured: request, reference, date, location.
- 04 KNOWLEDGE Approved knowledge grounds the answer instead of open-ended invention.
- 05 ACTION A permitted workflow is completed in the connected business system.
- 06 OUTCOME Outcome is recorded, or the call is transferred with a summary.
Move beyond IVR and scripted call flows
A menu tree cannot hear a reason for calling. Scripted flows push callers through options that rarely match the request, then hand a stranger a queue position and no history. The caller repeats themselves, the estimate never gets logged, and the follow-up becomes somebody’s manual task. The difference is not a better script; it is whether the conversation can reach the systems where the work actually happens.
What iVaak Voice AI can do
Eight functional capabilities, described in business language. Scope for any individual environment is confirmed during discovery.
Inbound and outbound conversations
Handle selected service, sales, reminder and follow-up journeys across inbound and outbound calling.
Natural voice interaction
Use ASR and TTS with configurable voices, interruption handling and turn-taking subject to the supported runtime.
Multilingual engagement
Detect or select supported languages and preserve the same workflow and business context across them.
Grounded answers
Answer from approved enterprise content and route low-confidence or unsupported questions to a person.
Intent and entity capture
Extract the request, customer reference, product, location, date, amount or other workflow inputs.
Business actions
Book, update, qualify, create a case or trigger an approved process through connected systems.
Human handover
Transfer the call with identity, transcript summary, intent and completed steps available to the agent.
Campaign and outcome analytics
Monitor attempts, connections, outcomes, escalation reasons and journey completion without exposing sensitive data.
From conversation to governed enterprise action
The channel is the surface. Underneath, every product runs the same path, and the same controls apply whichever channel the customer used.
- 01Channel inputVoice Ai
- 02iVaak context & knowledgeIdentity, history, approved sources
- 03Workflow & guardrailsPermitted actions, limits, policy
- 04Enterprise systemCRM, ERP, support, bookings, APIs
- 05Response or handoverAnswer, action or a person with context
Voice journeys for sales, service and operations
Representative rather than exhaustive, and not preconfigured for every enterprise. Each is scoped and validated against your own systems during discovery.
Continue the same conversation on another channel
A call that ends with a booking can continue as a WhatsApp confirmation, an SMS reminder before the appointment, or an email with the paperwork attached. The receiving channel shows the identity, the intent, the prior response and the completed action, so the customer is not asked to explain themselves again. Handover depends on identity resolution, consent and channel policy.
Meta AI and automationConnect iVaak to the systems you already run
iVaak is a conversational layer over the systems you already operate, not a replacement for them. Every integration is subject to discovery and technical validation; existing connectors and possible API integrations are not the same thing.
Govern every answer and action
Grounding, permissions, escalation, audit and retention are visible parts of the product. Certifications are published only once confirmed by the responsible owner.
Approved knowledge
Responses are grounded in sources you have approved, and unsupported questions route to a person rather than being answered anyway.
Permissions
Every action the conversation can take is permissioned, scoped and capped by rules you define, not by what the model decides to attempt.
Human escalation
Journeys escalate on request, or when confidence, policy or risk conditions require it, with a summary and the available context.
Auditability
Questions, answers and actions are recorded so a conversation can be reconstructed and reviewed after the fact.
Retention controls
Retention, residency and deletion behaviour are configured per deployment and per contract rather than assumed. [VALIDATE]
Deployment choices
Dedicated, white-labelled or on-premise models are evaluated where currently supported and validated. [VALIDATE]
Deploy around one measurable journey
Start with a single bounded journey you can measure, rather than the whole channel at once. No fixed delivery period is promised; the schedule follows the scope and the systems involved.
- 01DiscoveryJourney, systems, owners and success measure
- 02Workflow mappingIntents, actions, limits and escalation rules
- 03Integration validationAPIs, permissions and data access confirmed
- 04TestReal examples, guardrails and failure paths
- 05Bounded pilotLive on one journey, measured against the baseline
- 06Outcome reviewWhat to extend, what to change, what to stop
Voice AI frequently asked questions
Answers for buyers, operations leaders and technical evaluators. Where scope depends on your environment, that is stated rather than assumed.
Is iVaak Voice AI only for inbound calls?
No. It can support selected inbound and outbound journeys. The exact calling model, consent, telephony and campaign configuration are confirmed during discovery.
Can it speak multiple languages?
Multilingual configurations can be supported. A specific language count is published only after the current production list and quality level are validated. [VALIDATE]
Can it connect to our CRM or service platform?
Yes, subject to API availability, security review and workflow validation. The examples shown here do not imply that every integration is prebuilt.
What happens when the AI cannot answer?
Confidence, policy and knowledge controls apply, and the conversation escalates or transfers with a useful summary instead of inventing an answer.
Can a human take over the call?
Yes. Handover preserves identity, intent, captured details and completed steps so the customer does not restart the conversation.
Can it be white-labelled or deployed separately?
Dedicated, white-labelled or on-premise deployment may be evaluated where supported. Final wording must match the approved deployment model for the opportunity. [VALIDATE]
Put iVaak on one real journey.
Run natural inbound and outbound voice conversations that can recognise intent, answer from approved knowledge, complete permitted workflows and transfer to a person with the context intact.