Web conversations that move from interest to action.
iCognito is an engagement layer for your website and web applications. A visitor can type or speak, get an answer grounded in content you have approved, be qualified through the questions your sales team would ask, and book the visit or request the quote before they leave, with the session progressively connected to a known lead.
- 01 MODE Visitor chooses Chat or Voice; neither autoplays audio.
- 02 CONTEXT The question is understood in the context of the page they are on.
- 03 KNOWLEDGE Answer is grounded in approved web or enterprise knowledge.
- 04 QUALIFIED Intent and qualification details are captured.
- 05 ACTION A visit, callback or request is completed.
- 06 HANDOVER The conversation continues with a person or another channel.
A website should do more than wait for a form submission
Most sites answer with a form and a promise to be in touch. The visitor with real intent, the one comparing three suppliers at eleven at night, gets a thank-you page, and the follow-up arrives after they have already spoken to someone else. A scripted widget does not help either: it answers what it was told to answer and cannot see the calendar, the price list or the record.
What iCognito can do
Eight functional capabilities, described in business language. Scope for any individual environment is confirmed during discovery.
AI web chat
Provide immediate, contextual engagement inside a website or web application.
Browser-based voice
Let visitors speak where supported, with visible controls, captions and clear microphone permission states.
Approved-content grounding
Answer from selected website, product and enterprise knowledge rather than open-ended invention.
Lead and intent qualification
Capture need, product interest, location, timing and other structured qualification signals.
Scheduling and workflow action
Request callbacks, schedule visits or appointments and trigger approved workflows through APIs.
Anonymous-to-known identity
Progressively connect a visitor session to a known lead or customer with transparent data capture.
Human handover
Move the conversation to a live team with transcript, intent, source page and completed steps.
Experience analytics
Understand questions, conversion paths, drop-offs, content gaps and handover drivers.
From conversation to governed enterprise action
The channel is the surface. Underneath, every product runs the same path, and the same controls apply whichever channel the customer used.
- 01Channel inputWeb Chat & Web Voice Ai
- 02iVaak context & knowledgeIdentity, history, approved sources
- 03Workflow & guardrailsPermitted actions, limits, policy
- 04Enterprise systemCRM, ERP, support, bookings, APIs
- 05Response or handoverAnswer, action or a person with context
Web journeys that support sales and service
Representative rather than exhaustive, and not preconfigured for every enterprise. Each is scoped and validated against your own systems during discovery.
Continue the web conversation across channels
A visitor who books on the website can be reminded by SMS, confirmed on WhatsApp and called back by a person who already knows what they asked. With the broader iVaak layer and a resolved identity, supported journeys continue across channels without restarting.
SMS and RCS customer update automationConnect iCognito to the systems you already run
iVaak is a conversational layer over the systems you already operate, not a replacement for them. Every integration is subject to discovery and technical validation; existing connectors and possible API integrations are not the same thing.
Govern every answer and action
Grounding, permissions, escalation, audit and retention are visible parts of the product. Certifications are published only once confirmed by the responsible owner.
Approved knowledge
Responses are grounded in sources you have approved, and unsupported questions route to a person rather than being answered anyway.
Permissions
Every action the conversation can take is permissioned, scoped and capped by rules you define, not by what the model decides to attempt.
Human escalation
Journeys escalate on request, or when confidence, policy or risk conditions require it, with a summary and the available context.
Auditability
Questions, answers and actions are recorded so a conversation can be reconstructed and reviewed after the fact.
Retention controls
Retention, residency and deletion behaviour are configured per deployment and per contract rather than assumed. [VALIDATE]
Deployment choices
Dedicated, white-labelled or on-premise models are evaluated where currently supported and validated. [VALIDATE]
Deploy around one measurable journey
Start with a single bounded journey you can measure, rather than the whole channel at once. No fixed delivery period is promised; the schedule follows the scope and the systems involved.
- 01DiscoveryJourney, systems, owners and success measure
- 02Workflow mappingIntents, actions, limits and escalation rules
- 03Integration validationAPIs, permissions and data access confirmed
- 04TestReal examples, guardrails and failure paths
- 05Bounded pilotLive on one journey, measured against the baseline
- 06Outcome reviewWhat to extend, what to change, what to stop
Web Chat & Web Voice AI frequently asked questions
Answers for buyers, operations leaders and technical evaluators. Where scope depends on your environment, that is stated rather than assumed.
How is iCognito different from a website chatbot?
It combines grounded answers, intent capture, workflow action, context continuity and human handover rather than only displaying scripted answers.
Can visitors speak instead of type?
Browser voice can be enabled where supported, with permission states, microphone controls and a text or caption alternative.
What content does it answer from?
It is configured around approved website and enterprise knowledge. Source scope, refresh and guardrails are established during implementation.
Can it qualify leads and book appointments?
Yes, where those journeys and connected systems are configured and permitted.
Can it match our website design?
The experience can be configured to align with approved brand requirements while keeping accessibility and usability intact.
Can a web conversation continue on WhatsApp or Voice?
With the broader iVaak layer and a resolved identity, supported journeys can continue across channels without restarting.
Put iCognito on one real journey.
Give every website visitor a responsive AI chat or browser-voice experience that can answer from approved content, understand intent, qualify the opportunity and complete the next step.