"iVaak gave us one platform for every customer, whichever way they reach us: web chat, WhatsApp or a phone call. Each one carries a proper persona instead of starting from zero on every channel."
TRUSTED BY TEAMS RUNNING REAL CUSTOMER CONVERSATIONS
Unify enterprise conversations
Carry customer context across channels, teams and business systems with approved knowledge, governed actions and contextual human handoff.
Connects to your CRM, ERP, support and commerce systems through approved APIs.
Explore the platform →Solve one workflow first
Begin with Voice, WhatsApp or Web around one measurable sales, service or operations journey.
Works with Tally, Zoho, Shopify, spreadsheets and the tools your business already runs on.
Choose a channel → CHANNEL GATEWAY
Six surfaces. One conversation out.
Voice
Calls in & out
WhatsApp
Business messaging
Web Chat
On your site & app
Web Voice
Browser voice
Email
Inbox automation
SMS & RCS
Transactional updates
PRODUCT SUITE
Five channel products, one shared context layer.
Voice AI
Inbound and outbound calls that recognise intent, answer from approved knowledge, complete permitted workflows and transfer to a person with the context intact.
Explore Voice AI →WhatsApp AI & Automation
Structured WhatsApp journeys that qualify intent, capture information, trigger approved actions and hand over to teams without losing the conversation.
Explore WhatsApp AI →Web Chat & Web Voice
Chat or browser voice on your own site, grounded in approved content, qualifying the opportunity and completing the next step rather than waiting for a form.
Explore Web Chat & Voice →Email AI
Classify and prioritise incoming mail, prepare a grounded response, complete approved system actions and route sensitive cases to a person for review.
Explore Email AI →SMS & RCS
Transactional updates triggered by real business events, using richer RCS where it is available and keeping an SMS fallback where it is not.
Explore SMS & RCS →Six surfaces. Five products. One context.
The channel is only the surface. iVaak carries the same identity, intent and completed work underneath it, applies approved knowledge and workflow rules, and writes the outcome back to the systems your team already uses.
IN PRODUCTION
Teams that moved their conversations to iVaak.
Real-estate floors, showroom service desks, cafe counters: different rooms, the same conversation layer underneath.
"The voice agent moves naturally between English, Hindi and Telugu. It reaches every enquiry first, so our sales team walks in only for prospects who are genuinely ready to buy."
"Our voice agent speaks to every customer in the language they are comfortable in and handles service reminders and test-drive bookings on its own. People simply respond to a call far better than a text."
"Carts that used to sit abandoned now get a follow-up call within minutes. It is the same conversational layer, just doing the recovery work our team never had the hours for."
"Every enquiry across our projects gets a call back while the buyer is still on the listing. Site visits land straight in our CRM, already qualified, instead of sitting in a spreadsheet until someone gets to them."
GOVERNANCE
Approved knowledge, governed actions, a clean handoff to a person.
Governed by design
Every action is permissioned, capped and approved on your terms. iVaak proposes; your rules decide what actually happens.
A clean human handoff
When a conversation needs a person, it arrives with the full history attached — nothing repeated, nothing lost.
See one continuous conversation for yourself.
Start on WhatsApp, continue by voice and hand over to a person without repeating the request.